Shipping policy

Shipping Policy — Éire Creations

At Éire Creations, many of our products are personalised and made to order. We aim to create, package and dispatch every order as quickly and carefully as possible.

Processing & Dispatch Times

Our usual processing time is 2–3 working days, unless a different timeframe is stated on the individual product listing.

Working days are Monday to Friday, excluding Irish public holidays.

Processing time is the time required to create and prepare your order and is separate from the delivery timeframe.

Delivery Within Ireland

Once dispatched, delivery within Ireland is estimated at 1–2 working days.

Orders are sent using a tracked delivery service, and tracking information will be provided once your order has been dispatched.

Please note that delivery timeframes are estimates and are not guaranteed delivery dates. Delays with postal or courier services can occasionally occur outside our control.

Christmas & Busy Periods

During particularly busy periods, including the run-up to Christmas, processing and delivery may take longer than our usual timeframes.

We recommend ordering personalised Christmas gifts as early as possible. Any Christmas order deadlines or important seasonal delivery information will be displayed on our website and/or social media when applicable.

While we will always aim to dispatch orders within the stated processing time, exceptionally high order volumes may result in longer processing times.

Postal and courier networks can also experience delays during Christmas and other peak periods. Delivery estimates provided by Éire Creations or the delivery provider are estimates and cannot be guaranteed.

Tracking

All orders within Ireland are sent using a tracked delivery service. Once your order has been dispatched, tracking information will be provided where available so you can follow its progress.

Please allow time for tracking information to update after receiving your dispatch notification.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing checkout. If you notice an error, contact us as soon as possible.

If your order has already been dispatched, we may be unable to change the delivery address.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

Occasional delays can occur, particularly during Christmas, severe weather, public holidays and other busy periods.

If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact us and we will assist you.

Damaged Orders

We take care to package orders securely. If your item arrives damaged, please contact us as soon as possible with your order number and clear photographs of both the damaged item and its packaging.

We will work with you to resolve the issue in accordance with our Return & Refund Policy and your statutory consumer rights.

International Orders

International delivery times vary depending on the destination and delivery service.

International delivery estimates are not guaranteed and may be affected by customs, local postal services, public holidays and other circumstances outside our control.

Please note: Processing times and delivery times are separate. Our normal processing time is 2–3 working days, followed by an estimated 1–2 working day tracked delivery within Ireland.